Privacy Policy

How Metro Premium Steel Sdn. Bhd. handles personal data and uses cookies on this website.

Last updated: 17 August 2026

1. About this Policy

This Policy explains how Metro Premium Steel Sdn. Bhd. collects, uses, shares and protects personal data through this website, and how cookies and similar technologies are used. It applies to visitors to this website and to individuals who contact us or submit an enquiry, quotation request or supply offer.

2. Information we collect

Information you provide. When you submit a buyer enquiry, supply offer or general enquiry, we may collect your company name, contact person, position, business email address, telephone number, country, company website, business activity and company type.

Transaction information. Enquiries and offers may include product category and name, grade or standard, supply category, dimensions, coating, quantity, origin, material location, delivery destination, Incoterm, payment terms, indicative price and related commercial details.

Documents you upload. Our forms allow attachments such as specifications, drawings, stock lists, mill certificates, inspection reports, photographs and tender documents. Please do not upload personal data that is not necessary for the enquiry.

Technical information. Our servers and any enabled analytics tools may record IP address, browser and device type, referring pages, pages viewed and the date and time of access.

3. How we use information

  • To review and respond to enquiries, quotation requests and supply offers
  • To coordinate sourcing, specification review, documentation, logistics and delivery
  • To communicate with buyers, suppliers and service providers about a transaction
  • To maintain business records and manage our commercial relationships
  • To operate, secure and improve this website
  • To comply with applicable legal, regulatory and record-keeping obligations

4. Basis for processing

We process personal data where it is necessary to respond to your request, to take steps toward or perform a contract, to comply with a legal obligation, for our legitimate business interests in operating and developing our business, or on the basis of your consent where consent is required.

5. Sharing information

We may share information where reasonably necessary for the relevant commercial purpose with our group companies, Metro Premium Holdings Pte. Ltd. and MPS Royale Exchange GmbH; with mills, suppliers, stockholders, service centres, inspection companies, freight forwarders, warehouses, carriers and other appointed service providers; with banks, insurers and financing parties where applicable to a transaction; with professional advisers; and with authorities where required by law.

We handle supplier identities, customer information, pricing and sensitive transaction details with appropriate commercial confidentiality, and we do not sell personal data.

6. International transfers

We operate through a business presence in Malaysia, Singapore and Germany and coordinate transactions across international markets. Personal data may therefore be transferred to and processed in countries other than your own. Where such transfers take place, we take reasonable steps to ensure the information remains appropriately protected.

7. Retention

We retain personal data for as long as necessary for the purpose for which it was collected, including to maintain transaction and business records and to meet applicable legal, tax and regulatory requirements.

8. Security

We apply reasonable organisational and technical measures intended to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet or method of storage is completely secure.

9. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, request correction of inaccurate data, withdraw a consent you have given, or ask us to limit or delete data where a legal basis to retain it no longer applies. Requests may be made using the contact details below. Individuals in the European Economic Area may have additional rights under applicable data protection law.

10. Cookies

Cookies are small data files placed on a device when a website is visited. Similar technologies may store or read information for security, preferences, analytics or other website functions.

CategoryPurposeConsent treatment
Strictly necessarySecurity, session management, form operation, consent records and core website functionsActive where required for the requested service
PreferencesRemember language, display or user choicesUse only where implemented and permitted
AnalyticsUnderstand aggregate website use and performanceInactive until valid consent where required
Marketing / external mediaMeasure campaigns or enable third-party media featuresInactive until valid consent; omit entirely if not used

11. Consent controls and managing choices

On the first visit, the website should provide clear options to accept all non-essential cookies, reject non-essential cookies or manage preferences by category. Refusing non-essential cookies should not prevent access to ordinary public content.

Users may reopen cookie settings through a persistent footer link and may also manage cookies through browser controls. Disabling strictly necessary cookies may affect requested website functions.

12. Third-party technologies and links

If third-party analytics, maps, video, social or security services are enabled, their cookies and processing must be identified in the production cookie inventory and reflected in this Policy and the consent tool.

This website may link to third-party websites. We do not control their content, security or privacy practices, and this Policy does not apply to them.

13. Changes

This Policy may be updated when our practices or website technology change. The current version and its date are shown on this page.

14. Contact

Questions or requests concerning this Policy may be submitted through our Contact page or using the details below.

Metro Premium Steel Sdn. Bhd.
No. V05-06-03, Signature 1, Lingkaran SV
Sunway Velocity, 55100 Kuala Lumpur
W.P. Kuala Lumpur, Malaysia

Telephone: +603 9202 5888
Email: info@metropremiums.com